Frequently Asked Questions

I'm feeling ill - can I get a refund?

Absolutely. If you have a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste, please do not visit us. You can phone us on 01553 771918 any time before your screening (During opening hours) for a refund.

How does distancing in the screens work?

There is now no social distancing in the screens. We do offer allocated seating so you can choose to sit where you like but there is a possibility that people may book tickets after you and sit either next to or near your seats.

Do I have to wear a mask?

Wearing a mask is recommended when walking around the cinema but it is not mandatory. All staff will be wearing masks.

How do tickets work / I don't have a mobile device to display my tickets on - what do I do?

When booking tickets, you will receive a confirmation email with a QR code. When entering your screen, simply display this QR code on your phone and one of our ushers will check you in with our scanning devices. If you do not have a phone, you can print off the QR code section of your confirmation email. Alternatively, you can collect your tickets from our kiosk and our ushers will scan the physical tickets. At no point will you need to hand anything over to a member of staff

What films will you be screening in upcoming weeks?

We are taking each week as it comes currently, as film release dates are moving around a lot. Please check our website each Monday evening for films screening from that Friday - Thursday

Can I attend with another household / friends?

There is now no limit on attending films with other households and no limit to the amount of tickets you can purchase.