Frequently Asked Questions

I'm feeling ill - can I get a refund?

Absolutely. If you have a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste, please do not visit us. You can phone us on 01553 771918 any time before your screening (During opening hours) for a refund.

How does distancing in the screens work?

When you book tickets, our box office software will automatically close seats on all sides of you to prevent anyone sitting too close. During the screening, it is possible that someone will need to get past you on your row - either to get to their seat or to go to the bathroom. In this case we would ask you exit the row to let them out - however the guidance we have received is that for the very brief period of time it takes for the person to move past you, as long as you face away from eachother then this will be fine.

Do I have to wear a mask?

You do have to wear a mask in the cinema apart from when you are sat down in your socially distanced seat. Anyone that would like a mask but does not have one can purchase one from our kiosk for £1.

How do tickets work / I don't have a mobile device to display my tickets on - what do I do?

When booking tickets, you will receive a confirmation email with a QR code. When entering your screen, simply display this QR code on your phone and one of our ushers will check you in with our scanning devices. If you do not have a phone, you can print off the QR code section of your confirmation email. Alternatively, you can collect your tickets from our kiosk and our ushers will scan the physical tickets. At no point will you need to hand anything over to a member of staff

What films will you be screening in upcoming weeks?

We are taking each week as it comes currently, as film release dates are moving around a lot. Please check our website each Monday evening for films screening from that Friday - Thursday

Can I attend with another household / friends?

The government advice is that from July 4th, 2 households (1 household includes a support bubble it may have formed) can meet together indoors - however social distancing of at least 1m must be continued. Therefore, different households can attend together, but must book separately to ensure 2 seats are left between them. They can sit in the same row.